Strategies to Maximize Your CRM/CX Investments

Discover why most CRM projects fail to meet expectations.

Available On-Demand.

According to the recently released Forrester CRM Playbook Benchmark, 64% of organizations^* struggle to get the right insights from their CRM systems.

CRM technology initiatives often spiral out of control and become multi-million dollar investments that fail to deliver the results.

In this webinar, we discussed key strategies to optimize your CRM/CX investments and shared a real-life example from Sharp Business USA's CRM implementation.

Watch the webinar recording to learn how to:

• Assess gaps in your current state
• Optimize your CRM investments
• Understand your desired CRM state and how to get there

^*2021 Forrester CRM Benchmark Report